FREQUENTLY ASKED QUESTIONS

General Questions

How does MassTrack work?
MassTrack connects to your vehicle's computer and sends information about your vehicle's performance and location through a wireless network to a fleet website. Masstrack uses a Global Positioning System (GPS) and GPRS technology give you information about your fleet. Vehicle information may be real-time location, actual fuel volume, battery voltage, mileage information, vehicle idling time, Driver’s name, etc.

Do I need special software?
No, you simply need Internet access to login to your Masstrack website and this can be done by phone, tablet, pc, etc.

Is masstrack compatible with all vehicles, including heavy trucks and moving equipment?
Yes, Masstrack is a universal solution that can be installed on any type of vehicle. This includes Class 1-3 passenger cars and light-duty trucks, Class 4-6 medium-duty and light-heavy duty trucks and Class 8 heavy-duty trucks

Does my Masstrack system have a warranty?
Yes. We will either replace or repair the Masstrack System installed in your vehicle if the system proves to be defective in material or workmanship within one (1) year from the date of installation. Masstrack provides service and not hardware. As long as you have subscribed to Masstrack’s services, there is nothing to worry about. You only have to concentrate on your business while Masstrack takes care of your fleet.

Does my Masstrack system need maintenance?
No. There is no need to have contact with the system after it has been installed. So far as you have subscribed to Masstrack’s services, there is nothing to worry about. You only have to concentrate on your business while Masstrack takes care of your fleet.

 

Hardware and Installation Questions

What hardware is required?
The Masstrack unit includes both a GPS and wireless data antenna. The system is easily installed and completely hidden from view.
 

GPS/Location Questions

What happens if I drive in an area that has poor wireless coverage?
The Masstrack unit continues to collect and store information even if you are driving in an area that does not have wireless coverage. The unit then transmits this data when the vehicle comes back into the wireless coverage area. The online map will show the recorded path and stops in all areas, whether they were in or out of coverage.

How often does the Masstrack unit transmit location information?
The unit transmits its location in near real time intervals.

Can I have more than one user access my fleet?
Yes, additional user accounts can be created for your account with no additional fees.

How often can I access the location of my fleet?
As often as you want to monitor your fleet. Masstrack gives a 24/7 online access to your fleet. Unlike other companies, we allow unlimited access to your fleet's location with no hidden fees.

 

What happens when a vehicle which has Masstrack systems installed in it is hijacked?

We advise that you report the issue to the nearest police station and get Masstrack’s response team informed for the necessary recovery support